Return Policy

We want you to love your Duffly Pack — but if you're not completely satisfied, we've got you covered.

Returns
You may return unused items in their original condition within 30 days of delivery for a full refund. Items must include original packaging, tags, and accessories.

How to Start a Return
Go to our 'Contact' section and your order number and reason for return. We’ll send you a prepaid return label and instructions. Finally, drop it off at your nearest shipping center.

Refunds
Once we receive and inspect your item, your refund will be processed within 5–7 business days to your original payment method. You’ll get an email confirmation when the refund is issued.

Exchanges
Want a different color or size? Let us know — we’re happy to help with easy exchanges, subject to availability.